An Investigation of the Impact of Employees’ Personal Qualities on Professional Work Disputes

Abstract

This paper aims to analyze the consequences of employee disputes, differences on the professional front, and the employee-specific factors that lead to them. A questionnaire was utilized as the research instrument to collect relevant data. The study focused on the Pakistani Banking Sector and examined how organizations manage disputes in relation to gender, age, designation, and management level. The survey was conducted online, and a sample of 247 respondents participated by filling out the close-ended questions. A quantitative method was used to analyze the results, and six hypotheses were developed to achieve the research objectives. The data collected was analyzed using the Statistical Package for Social Sciences (SPSS), and descriptive statistics such as percentages and frequency tables were used. The research was causal (explanatory) because it explained the cause-and-effect relationship between the independent and dependent variables. Additionally, the research was cross-sectional, where data was gathered at a single point in time without manipulating responses. The results indicate a significant relationship between all person-related factors used in the study and professional disputes at work. Based on the findings, it is recommended that management provide employees with proper training on dispute and dispute resolution to help them deal with unconscious behaviours that trigger disputes. This study can contribute to a better understanding of Professional Disputes for banks, organizations, researchers, and employees and guide how to manage them effectively.