Assessing the Relationship Between Employees’ Personal Qualities and Organizational Disputes

Abstract

This study investigates the impact of employee-specific factors on professional workplace disputes, with a focus on the Pakistani banking sector. The research explores how individual differences—such as gender, age, designation, and management level—contribute to workplace conflicts. Data was collected through a structured online questionnaire, yielding responses from 247 participants. The study adopted a quantitative approach and tested six hypotheses aligned with the research objectives. Data analysis was conducted using the Statistical Package for Social Sciences (SPSS), employing descriptive statistics including frequencies and percentages. The research design was causal (explanatory), aiming to identify cause-and-effect relationships between personal attributes (independent variables) and professional disputes (dependent variable), and was cross-sectional in nature, collecting data at a single point in time without intervention. The findings reveal a significant association between personal qualities and the occurrence of professional disputes. Based on the results, the study recommends that organizations implement employee training programs focused on dispute awareness and resolution strategies to mitigate the influence of unconscious behaviors that may lead to conflict. The insights from this research offer valuable implications for banks, HR practitioners, organizational leaders, and scholars seeking to better understand and manage workplace disputes.